Our main goal is your complete satisfaction. If you're not satisfied with the product let us know IN WRITING within 24 hours of receiving your order.
Our resolutions team will review your case and if we are able to determine that the product is indeed defective we will reprint your order at no cost to you, but you will be responsible for shipping fees.
If you wish to cancel your order after it has begun printing, you will be held liable for the cost of the product, and refunded the cost of shipping only minus a $15 cancellation fee. If you choose to cancel your order after uploading, but before it has begun printing, you will be refunded the cost of the entire order, minus $15 or 15% of the product – whichever is greater – as a cancellation fee.
Please Note: Orders for more than two  of the same item will be replaced only if the error is the fault of yourbannerdepot. Also, a 0.5" tolerance is allowed on all dimensions of any hemmed product. Finished products within this margin, even if a custom size is requested, will not be replaced.